FAQ - Frequently asked question

Warranty Procedure

BLUEGRASS warrants its products for a period of 2 years from the original date of purchase to be free from defects in material or workmanship for the original owner.

To apply for the warranty request, the product should be returned to the shop from where the product was purchased for inspection, or send it to BLUEGRASS at your own cost. Product must be returned in proper individual protective packaging with a detailed description of the claim, along with an original proof of receipt.

If the product is found to be defective in materials or workmanship it will either be repaired or replaced with the nearest model in price, size and colour available at BLUEGRASS’s discretion.

The warranty does not apply to products that have not been used properly according to the BLUEGRASS owner's instruction manual. The warranty does not cover damages caused by accidents, abuse, negligence, and incorrect adjustment or for uses other than that intended by the manufacturer. Any modification made by the user will render the warranty null and void.

Proof of purchase showing the date is needed for the helmet to be covered under the guarantee.

Crash Replacement Service

If your Bluegrass helmet is damaged in a bicycle accident within 2 years of the original date of purchase, Bluegrass proposes to replace it at a reduced cost. To receive advice of the exact cost of a new replacement helmet and information on how to proceed, contact the Bluegrass distributor of the country where you bought the helmet. Check our website to find the distributor contact in your country. The damaged helmet shall be sent to the distributor, freight prepaid, with a proof of purchase, a description of the accident and will be replaced with the nearest model in price, size and color available in the current product line. The crash replacement program is only valid once per purchased helmet.

Access To Our Products And Services In Different Part Of The World

You will find the full list of our international distributors on our website, please contact your national distributor.


Wash the helmet by hand. Only use water and mild soap. Take out the inner pads for easier drying.

Spare Parts

The pads, like other parts of the helmet, may have been modified over a model’s lifespan. They will work just as well on your helmet if not better.
Spare parts for our helmets can be bought directly from our shop.
The securing buckles for our helmets are not available as spare parts. Fitting by a non-professional could seriously endanger the safety of the cyclist.


Any information that we can disclose about the development of our products is already available on our website.

Where Can I Buy/Find?

The list of our international distributors and our retailers is available on our website.

Our Partners

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